MöbelSereno

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed securely through encrypted channels.

Can I modify or cancel my order after placement?

Order modifications or cancellations are possible within 2 hours of placement. Please contact us immediately at [email protected] with your order number. Once your order enters the processing stage, changes may not be possible.

Do you offer installment payment options?

Yes, we offer flexible installment plans through our financing partners. Available options will be displayed at checkout based on your order value and eligibility.

Shipping & Delivery

What are your shipping options and costs?

We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Shipping costs vary based on your location and order size. Exact shipping fees are calculated at checkout.

Do you ship internationally?

Currently, we ship to most European countries. During checkout, you can enter your address to verify if we deliver to your location. Additional customs fees may apply for international orders.

How is my furniture packaged for delivery?

All furniture is carefully packaged in protective materials to prevent damage during transit. Larger items may require assembly and include detailed instructions and necessary tools.

Do you offer white glove delivery service?

Yes, we offer premium white glove delivery for selected items. This service includes in-home delivery, assembly, and removal of packaging materials. Availability and pricing depend on your location and the specific product.

Returns & Warranty

What is your return policy?

We offer a 30-day return policy for items in original condition. Furniture must be unassembled and in original packaging. Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.

What warranty do you provide on your furniture?

All our furniture comes with a minimum 1-year manufacturer's warranty against defects in materials and workmanship. Specific warranty periods vary by product category and are detailed on each product page.

What if my item arrives damaged?

Please inspect your delivery immediately. If you notice any damage, contact us within 48 hours at [email protected] with photos of the damage and your order number. We will arrange for replacement or repair at no additional cost.

Product & Assembly

Are assembly instructions included?

Yes, all furniture requiring assembly comes with detailed step-by-step instructions. Many products also include QR codes linking to video assembly guides on our website.

Can I request professional assembly service?

Professional assembly service is available as an add-on during checkout for most items. Our trusted partners will contact you to schedule assembly at your convenience.

How do I care for and maintain my furniture?

Care instructions specific to each material (wood, fabric, metal) are provided with your purchase. General guidelines include using coasters, avoiding direct sunlight, and regular dusting with soft cloths.

Customer Support

How can I contact customer service?

Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days. Please include your order number for faster assistance.

Do you have a physical showroom?

MöbelSereno operates exclusively as an online retailer. This allows us to offer competitive pricing while maintaining high quality standards. We provide detailed product images, dimensions, and customer reviews to help with your purchasing decisions.

Faq

Frequently Asked Questions