Refund policy

At MöbelSereno, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your furniture item, we offer a straightforward refund process as outlined below.

Refund Eligibility Period

Refund requests must be submitted within 30 days of the delivery date. Items must be in their original condition, unused, and in the original packaging to qualify for a full refund.

Non-Refundable Items

  • Custom-made or personalized furniture items
  • Items damaged due to improper assembly or misuse
  • Clearance or final sale items marked as non-returnable
  • Products missing parts or tags

Refund Process

  1. Contact our support team at [email protected] with your order number and reason for return
  2. Our team will provide return instructions and shipping label if applicable
  3. Package the item securely in its original packaging
  4. Once received and inspected, we will process your refund within 5-7 business days

Shipping Costs

Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility unless the return is due to our error or defective product.

Refund Methods

Refunds will be issued to the original payment method used for purchase. Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at [email protected] with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

Need Assistance?

For any questions regarding our refund policy, please contact our customer support team at [email protected]. We're here to help Monday through Friday, 9:00 AM to 6:00 PM CET.