Tracking order

At MöbelSereno, we understand the excitement of awaiting your new furniture. Our order tracking system provides real-time updates on your shipment's journey from our warehouse to your doorstep.

How to Track Your Order

  1. Order Confirmation

    Immediately after placing your order, you'll receive a confirmation email containing your order number and estimated delivery timeline.

  2. Processing Period

    Within 1-2 business days, your order enters our processing phase where we prepare your furniture for shipment.

  3. Shipping Notification

    Once your order ships, you'll receive an email with your tracking number and carrier information.

  4. Tracking Updates

    Use the provided tracking number to monitor your package's progress through the following methods:

Tracking Methods

Direct Carrier Tracking

Click the tracking link in your shipping confirmation email to be directed to the carrier's official tracking page.

Universal Package Tracker

For comprehensive tracking across multiple carriers, we recommend using:

17Track

17Track is a reliable third-party platform that supports tracking for most international carriers. Simply:

  • Visit the 17Track website
  • Enter your tracking number in the search field
  • Select your carrier (if known) or let the system auto-detect
  • View detailed tracking information and estimated delivery dates

Tracking Tips & Information

  • Tracking numbers typically become active 24-48 hours after shipment
  • Delivery estimates are provided by carriers and may vary based on weather and local conditions
  • Some larger furniture items may require scheduled delivery and additional tracking steps
  • International shipments may have customs clearance updates in the tracking history

Need Assistance?

If you encounter any issues with tracking your order or notice unusual delays, please contact our customer support team at [email protected]. Include your order number and any relevant tracking information for faster assistance.

Common Tracking Scenarios

  • No tracking updates: Allow 24-48 hours for the system to activate
  • Package marked delivered but not received: Check with household members and neighbors first
  • Delivery exception: The carrier may have encountered an issue - check tracking details for specific instructions