Introduction

At MöbelSereno, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website and make purchases from our furniture collection.

We comply with international data protection regulations including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

Information We Collect

Personal Information

• Contact details (name, email address, shipping address)
• Payment information (processed securely through our payment partners)
• Order history and purchase details
• Communication preferences

Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website information

How We Use Your Information

• Process and fulfill your furniture orders
• Provide customer support and respond to inquiries
• Send order confirmations and shipping updates
• Improve our website and product offerings
• Prevent fraud and ensure security
• Comply with legal obligations

Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contractual necessity: To fulfill your orders and provide services
• Legal obligation: To comply with tax and accounting requirements
• Legitimate interests: To improve our services and prevent fraud
• Consent: For marketing communications where applicable

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with:

• Shipping carriers for order delivery
• Payment processors for transaction completion
• Service providers who assist our operations
• Legal authorities when required by law

All third-party partners are contractually obligated to protect your data.

Data Storage and Security

Your data is stored on secure servers with appropriate technical and organizational measures:

• Encryption of sensitive information
• Regular security assessments
• Access controls and authentication protocols
• Secure data transmission (SSL/TLS)

We retain personal data only as long as necessary for business purposes or as required by law.

International Data Transfers

As an international furniture retailer, your data may be transferred outside your country of residence. We ensure such transfers comply with data protection laws through appropriate safeguards like Standard Contractual Clauses.

Your Rights

GDPR Rights

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising rights

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience, analyze website traffic, and understand customer preferences. You can manage cookie preferences through your browser settings.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

Contact Information

For privacy-related inquiries or to exercise your data protection rights, please contact us at:

Email: [email protected]

We will respond to all legitimate requests within the timeframe required by applicable law.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information.