Terms of service
User Agreement
By accessing and using MöbelSereno's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms govern your use of our online furniture store and all related services.
Eligibility
You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services. By placing an order through our website, you warrant that you meet these requirements.
Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies in product information, or problems identified by our credit and fraud avoidance department.
Limitation of Liability
MöbelSereno shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services. Our total liability for any claim arising from your use of our website or products shall not exceed the amount you paid for the products giving rise to such claim.
Product Information
While we strive to provide accurate product descriptions and images, we do not warrant that product descriptions, colors, or other content are accurate, complete, reliable, current, or error-free. Minor variations in color and texture may occur due to monitor settings and natural material characteristics.
Service Availability
We do not guarantee that our service will be uninterrupted, secure, or error-free. We may suspend or withdraw our website for business and operational reasons without prior notice.
Intellectual Property Protection
All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of MöbelSereno or its content suppliers and protected by international copyright laws.
Trademarks
The MöbelSereno name and logo are registered trademarks. You may not use our trademarks in connection with any product or service without our prior written consent.
User Content
By submitting reviews, comments, or other content to our website, you grant MöbelSereno a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and display such content.
Refund Policy
We want you to be completely satisfied with your purchase from MöbelSereno. Please review our refund policy carefully.
Return Period
You may return most items within 30 days of delivery for a full refund. The item must be in its original condition, unused, and in the original packaging.
Return Process
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with return instructions and a return authorization number.
Non-returnable Items
Custom-made furniture, clearance items, and products marked as final sale cannot be returned. Assembled furniture may be subject to restocking fees.
Refund Processing
Refunds will be processed within 14 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.
Dispute Resolution
In the event of any dispute, claim, or controversy relating to these Terms of Service or your use of our services, we encourage you to first contact us directly at [email protected] to seek resolution.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the country where MöbelSereno is established, without regard to its conflict of law provisions.
Mediation
If we cannot resolve a dispute through customer service, both parties agree to attempt mediation through a recognized mediation service before pursuing other remedies.
Legal Action
Any legal action or proceeding relating to your access to or use of the website shall be instituted in the competent courts of the jurisdiction where MöbelSereno is established.
Modifications to Terms
MöbelSereno reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.
Contact Information
For any questions regarding these Terms of Service, please contact us at [email protected]. We typically respond to inquiries within 2 business days.