Shipping policy

Shipping Information

At MöbelSereno, we are committed to delivering your furniture purchases safely and efficiently. We offer Standard Shipping to all locations within our service area.

Standard Shipping

  • Delivery timeframe: 7-14 business days
  • Shipping costs are calculated at checkout based on your location and order size
  • Tracking information will be provided via email once your order ships
  • Delivery to ground floor only; upstairs delivery available for additional fee

Delivery Process

Order Processing

Orders are processed within 1-2 business days. You will receive an order confirmation email immediately after purchase.

Shipping Notification

Once your order ships, you will receive a shipping confirmation email with tracking information and estimated delivery date.

Delivery Day

Our delivery team will contact you 24-48 hours before delivery to schedule your specific delivery window.

Shipping Restrictions

  • We currently ship to contiguous United States addresses only
  • PO Boxes and APO/FPO addresses are not supported
  • Someone 18 years or older must be present to accept delivery
  • Please ensure clear access to your delivery location

Damaged or Missing Items

While we take great care in packaging your furniture, if you receive damaged items or notice missing parts:

  • Note any damage on the delivery receipt before signing
  • Take photos of the damaged items and packaging
  • Contact us within 48 hours of delivery at [email protected]

We will promptly arrange for replacement parts or items as needed.

Shipping Delays

While we strive to meet all delivery estimates, occasional delays may occur due to:

  • Weather conditions
  • Carrier delays
  • Inventory availability
  • Customs clearance (if applicable)

We will notify you of any significant delays and provide updated delivery information.

Additional Services

For an additional fee, we offer:

  • White glove delivery service (in-room placement)
  • Assembly service
  • Upstairs delivery
  • Packaging removal

Contact [email protected] for pricing and availability of these services.

Questions About Shipping?

If you have any questions about our shipping policy or need assistance with an existing order, please contact our customer support team at [email protected]. We're here to help ensure your MöbelSereno experience is exceptional.