Contact us
We're here to help you create the perfect living space. Whether you have questions about our products, need assistance with your order, or require support, our dedicated team is ready to assist you.
Customer Support
For general inquiries, product information, and order assistance:
We typically respond within 24 hours during business days.
Corporate Office
MöbelSereno GmbH
Furniture Street 123
10115 Berlin
Germany
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM CET
Saturday: 10:00 AM - 4:00 PM CET
Sunday: Closed
How We Can Help
- Product information and specifications
- Order status and tracking
- Shipping and delivery inquiries
- Returns and exchanges
- Warranty information
- Assembly instructions
- Product care and maintenance
Response Time: We strive to answer all emails within one business day. For urgent matters regarding ongoing deliveries, please include your order number in the subject line.